Refund Policy

RETURNS

We pride ourselves in offering the highest quality made to order luxury home decor products made in America by talented tradespeople! All our made to order product is final sale. In stock and unused product in original packaging that was not made to order can be exchanged for store credit within 14 days of purchase less cost of round trip shipping. If you are not sure which products are made to order and which are in stock, please email us at studio@kranehome.com before ordering.

If you love Krane Home but need help making final decisions for your spaces, consider utilizing our complimentary design services for guidance! Gift cards purchased to unlock design services are not eligible for return.

 

WALLPAPER

Though we offer a wallpaper calculator to help estimate your quantity, we highly recommend consulting a professional installer or workroom to quote the material needed for the job. We cannot be held liable for material shortages or accept return for overages. Inspect all goods prior to installation.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged. 

 

REPLACE ITEMS (IF APPLICABLE)

We are happy to replace items on the very rare occasion they are defective or damaged with photos of the damaged product and original packaging. Please keep the packaging so we can file a claim with the shipping company. Send us an email at studio@kranehome.com and we will send you a return label to send your items back to: Krane Home LLC, 1112 Montana Ave #122, Santa Monica CA 90403, United States and we will send out a replacement as soon as possible. Please know the lead time for a replacement will be the same as the original order.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

 

SHIPPING

If an exchange has been approved, please mail your product to: Krane Home LLC, 1112 Montana Ave #122, Santa Monica CA 90403, United States 

You will be responsible for paying for your own shipping costs for sending back your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit. Depending on availability and lead time, the time it may take for your exchanged product to reach you, will vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.